Customer Service

Here you will find answers to your questions regarding shopping in our online store, your order, payment options and more. 
 

Where is my parcel? 

 >> Check your shipping status here << 

 

How can we help you? 

It is a pleasure for us to assist you with any questions you might have. You can contact us anytime simply by responding to the order confirmation sent from Horze. We are also available for you from Monday to Friday on phone and chat. 

Attention! Due to a system change there may be delays in the processing and delivery of your order/return. We are aware of this fact and will handle every single case as soon as possible. Under "Where is my package?" you can track your delivery status yourself at any time. Thank you for your understanding!

Please note that exchanges and embroidery services are actually not active. If you need to change the size of your product, the smoothest and quickest way will be to return the original product for a refund and order the item again in another size. If your original order contained a campaign price, our customer service will be happy to assist you with this topic. 


Opening hours
Mon - Fri: 9:00 AM - 12 AM, 1:00 - 4:00 PM

Send us an email here!
Phone:  +44 20 351 910 70

Chat: (available in opening hours)