Customer Service

Here you will find answers to your questions regarding shopping in our online store, your order, payment options and more. 

Where is my parcel? 

 >> Check your shipping status here << 

Note! At the moment we are experiencing some delays with the delivery and customs clerance from EU to the UK. Please allow for some extra time for your parcel to get delivered. We do our utmost to inform about parcels that are affected by the issues, and resove the cases as quick as possible to ensure a smooth delivery process. We thank you for your kind understanding. 


How can we help you? 

It is a pleasure for us to assist you with any questions you might have. You can contact us anytime simply by responding to the order confirmation sent from Horze. We are also available for you Monday to Friday on phone and chat. 

Please note! During 6.4.-16.4. our phone service will not be available, please contact us by email during this time. 

Monday to Friday
(GMT +01:00)
12:00-15:00 (GMT +01:00)

Send us an email here!
Phone: +44 20 3519 4630

Chat (available in opening times)