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Customer Service

Here you will find answers to your questions regarding shopping in our online store, your order, payment options and more. 

Where is my parcel? 

 >> Check your shipping status here << 


How can we help you? 

It is a pleasure for us to assist you with any questions you might have. You can contact us anytime simply by responding to the order confirmation sent from Horze. We are also available for you Monday to Friday on phone and chat. 

Monday to Friday
(GMT +01:00)
12:00-15:00 (GMT +01:00)

Send us an email here!
Phone: +44 20 3519 4630

Chat (available in opening times)


Information about delivery time

Ontime delivery is a top priority for us! Nevertheless, there might in the current situation be some customers who experience a few days delay from the date in the order confirmation. The increased health and safety measures throughout the delivery chain may at times cause some inconvenience in the process. We do our utmost to solve this smooth and quick - thank you for your kind understanding.

COVID-19 info