SpainClick on the flags in the footer to see additional countries we deliver to.
Normal delivery time is 3-8 working days, depending on your delivery country.
For products with embroidery, delivery time is 5-10 working days.
For items we do not stock in our warehouse, delivery time is estimated to 5-13 working days. More information can be found on the product page.
When you make an order in our web shop, you will receive an email order confirmation. We will start picking and packing your order and will ship it out from our warehouse within 24 hours. If the order includes products that have longer delivery time, we will first wait until those products have arrived into our warehouse. The extended delivery time is shown on every product page. You receive also an indication of the estimated delivery date in your order confirmation.
When we ship it out you will receive an email with the tracking code to track your order. When the order arrives to your local post office, you will get a notification with SMS or a letter. Remember to take with your identity card and the tracking code when you go pick up the order from the post office. Remember that the order must be picked up from the post office within 14 days to avoid a return.
When you return your order to us it takes usually 2-3 weeks until we have fully processed it. Please contact our customer support if you have any questions about your return.
We advice you to have a tracking note for your return, in order to follow it up better in cases of lost parcels. We will only refund lost parcels against a tracking code.
Did you not find the answer to your question?Please contact our customer service on mail, and we would be glad to answer your questions! Email: firstname.lastname@example.org